Refund policy

This policy is for hats bought from KAMERON GRASSI GO INC on this site. It follows the same shipping setup: USPS, United States only, no pickup counter.

Deadline

You may return or exchange a hat within 40 days of the date it was delivered, as shown on the USPS tracking.
Plain version: 40 days from the day you received it.

After day 40 we do not take the return unless the hat had a manufacturing defect we already logged with you.

What we take back

We accept:

  • Changed-your-mind returns (wrong look, wrong size guess, buyer’s remorse)
  • Hats that are not defective
  • Defective hats (split brim, broken sweatband, hole, stain that was there when you opened the box, size that does not match the label)

The hat has to come back in the condition it left: unworn, unsweated, all original tags still on, no hat-shaping, no pin holes, no makeup or hair-product marks on the felt or straw. Try-on in the house is fine. A day at a show is not.

What we do not take back

  • Final sale, clearance, or markdown hats marked as such on the product page or in the order email
  • Hats returned after the 40-day delivery window (except a defect we already agreed to cover)
  • Hats that were worn outside, steamed, reshaped, or returned missing the band, tags, or box liners that shipped with them
  • Anything we did not sell

How to start a return or exchange

  1. Email service@grassicowboyhats.com or call +1 (724) 587-8504 during Monday–Friday, 10:00 AM–6:00 PM ET. You can also send the request from your account if that form is open on the site.
  2. Put the order number in the first line. Say return or exchange, the size/color you have, and the size/color you want if you are exchanging.
  3. We send a prepaid USPS return label. Print it, tape it to the box, and drop the package at USPS. Do not ship it back on your own postage unless we ask you to; we will not guess which carton is yours.

We pay the return postage. There is no restocking fee and no “relisting” fee.

Exchanges: if the replacement hat is in stock, we release it after we see the original back, or sooner if we tell you in the email that we can ship the swap first. If the size you want is gone, we refund instead.

Refund timing and method

When the return lands in Butler we check the hat. If it matches the conditions above, we issue the refund within 5 business days of that inspection.

Refunds go back to the original payment method. Shipping you paid on the outbound order is refunded when the return is our fault (defect, wrong hat shipped). On a change-of-mind return, the original $10 outbound shipping (if you paid it) is not added back; the hat price is.

You will not see a restocking deduction on the credit.

If the return package is lost or wrecked

Keep the drop-off receipt. If USPS tracking on our prepaid label dies, or the box comes back crushed and the hat is ruined in transit, email us within a few days of the last scan and attach the receipt plus photos if you have them. We trace it with USPS from the label we issued. Do not send a second hat until we say so.

Partial orders: you can return one hat out of a multi-hat order. We refund that line after inspection. The rest of the order stays as delivered.

Questions on an open ticket: service@grassicowboyhats.com or +1 (724) 587-8504, same hours as above.