Shipping policy
This page applies to orders placed on this site with KAMERON GRASSI GO INC ( Grassi Cowboy Hats). We ship with USPS to addresses in the United States only.
When we hand the order to USPS
Orders are processed and handed to USPS within 1–3 business days after you check out. Saturday, Sunday, and U.S. federal holidays do not count as business days.
Cutoff: 3:00 PM Eastern Time. An order placed after 3:00 PM ET is treated as received the next business day. Example: paid Friday at 3:40 PM ET, we start the 1–3 business day clock on Monday (or Tuesday if Monday is a holiday).
“Processed and shipped” means we have packed the hat and USPS has accepted the parcel. That is not the same day it arrives at your door.
Estimated transit time after USPS has the package
Transit time below is estimated. It starts the day USPS accepts the package, not the day you click pay. We ship from Butler, PA 16001. Actual arrival depends on USPS volume, weather, and the destination ZIP.
We only deliver in the United States. We do not accept or ship international orders.
Because this origin is western Pennsylvania, we group the country in two belts:
Northern U.S. (roughly the Northeast, New England, the Great Lakes, the northern Plains, and the Pacific Northwest)
Estimated USPS transit: 2–6 business days after the acceptance scan.
Southern U.S. (roughly the Southeast, the Gulf, Texas and the south-central states, the Southwest, and southern California)
Estimated USPS transit: 3–8 business days after the acceptance scan.
Alaska and Hawaii are still United States addresses. Estimated transit on those lanes is longer, commonly 7–14 business days after acceptance. That is still an estimate.
Add the 1–3 business day handling window to the transit range when you are counting calendar days from checkout.
Shipping rates
Standard shipping on this site:
- Order total $0.01 through $80.00: $10.00 shipping
- Order total over $80.00: standard shipping $0.00
The rate is calculated on the merchandise total at checkout, before tax. We do not add a handling fee on top of that schedule.
Sales tax
Listed hat prices do not include sales tax. Tax is calculated at checkout from the ship-to address and appears as a separate line. That is the amount you pay. We do not collect a second tax after delivery.
Carrier and tracking
Carrier: United States Postal Service (USPS) only.
After USPS takes the package, we send the tracking number to the email on the order. The same number is stored on the order in your account. Track it on USPS.com or through the link in that email. If 24 hours have passed since the “shipped” mail and you still have no number, write to service@grassicowboyhats.com with the order number.
Where we will not ship
- Any address outside the United States
- Packing slips or labels that need a customs form
- Freight forwarders used to move the hat out of the country
If the checkout address is not in the U.S., we cancel and refund rather than reroute.
We do not offer in-store pickup in Butler and we do not run a local delivery route.
Delays, lost parcels, damaged parcels
USPS runs late around holidays, after storms, and when a sorting plant is backed up. If we know a carton is sitting or a lane is stalled, we email the address on the order.
If the tracking stops, the parcel is marked delivered but you do not have it, or the hat arrives crushed or wet enough that you cannot wear it, contact us within 14 days of the last USPS scan (or of delivery, if there was one). Email service@grassicowboyhats.com or call +1 (724) 587-8504. Keep the box and take photos of the damage and the label. We work that from our side with USPS. Do not throw the hat away until we say what to do with it.